Website Terms of Use

Welcome to the official Cosmonauts - DocDrive 365 ‘website’. The following are the rules or "Terms" that govern use of the Cosmonauts - DocDrive 365 website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Cosmonauts Ltd. and their respective affiliates and subsidiaries (collectively "Cosmonauts") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Cosmonauts may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.


Permitted Use


You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Cosmonauts to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Cosmonauts to do so. The content and software on this Site is the property of Cosmonauts and/or its suppliers and is protected by UK and international copyright laws.




Cosmonauts does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an “as-is” and “as-available” basis. Cosmonauts cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Cosmonauts disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Cosmonauts will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.Cosmonauts makes no guarantee of any specific result from use of this Site or use of the Cosmonauts service.

Cosmonauts disclaims any and all liability for the acts, omissions and conduct of any third party users, Cosmonauts users, advertisers and/or sponsors on the Site, in connection with the Cosmonauts service or otherwise related to your use of the Site and/or the Cosmonauts service. Cosmonauts is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Cosmonauts using our email address provided on the contact section on this Site. Cosmonauts may investigate the claim and take appropriate action, in its sole discretion.




Cosmonauts logos as well as Cosmonauts designs found on this site are registered trademarks of Cosmonauts. Cosmonauts’s trademarks may be used publicly only with the written permission of Cosmonauts.


Ownership of Materials


All materials on Cosmonauts’s website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Cosmonauts’s materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Cosmonauts’s written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Cosmonauts does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.


Copyright Policy


We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or public rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users’ rights to use and/or access this Site. We may, also in our sole discretion, decide to terminate a user’s rights to use or access the Site prior to that time if we believe that the alleged infringement has occurred.


Links and Search Results


The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Cosmonauts has no control over these sites or the content within them. Cosmonauts cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Cosmonauts does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Cosmonauts for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us using the online help desk and we will investigate your claim and take any actions we deem appropriate in our sole discretion.





These terms and conditions (Terms) apply to the order by you and supply of services by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.


Contacting us. You can reach us on 0203 713 9396 or email at


Our contract. These terms and conditions (Terms) apply to the order by you and supply of services by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.


Entire agreement. This is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out under these Terms.


Language.These Terms and the Contract are made only in the English language.




1.1 You are responsible for carefully examining the information and details included in the ticket upon receipt and reporting it to Cosmonauts.


1.2 Tickets you purchase are for your personal use only. Tickets are not transferable and must not be transferred or resold without prior written consent of Cosmonauts. Cosmonauts has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.


1.3 Cosmonauts reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased. Only one discount can apply to any one ticket.




2.1  Where an event is cancelled or rescheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We will inform you of such cancellation at least 2 weeks before the date of the event.


2.2 It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ticket purchase.


2.3 Cosmonauts reserves the right to change the agenda, speakers or venue of the event(s) at its sole discretion. All ticket holders will be notified of any changes as promptly as practically possible on the contact information provided by you.


2.5 Speakers, programme and discussion details are correct at the time of sale or print publication, but amendments and changes are highly possible and may be unavoidable.




3.1 Ticket(s) cannot be exchanged, cancelled or refunded after purchase. Transfer of a ticket may be possible only after receipt of prior written confirmation from Cosmonauts.

3.2 Where an event is cancelled or rescheduled (subject to clause 6 and this clause) by the venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will  be able to claim a refund as per the refund process provided in this Clause 3.


3.3 A ‘material’ change to the programme of the Event is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect. The use of deputising participants, speakers, presenters, agenda shall not comprise a material change.


3.4 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the event, you must bring this to our attention as soon as possible upon becoming aware of such material change, cancellation or where the event has been rescheduled, prior to the rescheduled event. The refund for ticket(s) equals the price paid by you to us for such ticket, including any applicable per ticket booking fee.


3.5 Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets.


3.6 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Department for Business Innovation and Skills





4.1 Cosmonauts reserves the right to refuse admission, and to request any ticket holder to leave our building at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.


4.2 Cosmonauts reserves the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.


4.3 Attendees must not obstruct any stairway or gangway within a venue and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials.


4.4 All persons must follow the instructions of any officials of Cosmonauts. Any persons in breach of this clause may be removed from the premises.




5.1 Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the venue’s liability to you in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the event) shall be limited to the ticket price paid by you including the per ticket booking fee.


5.2 Neither we nor the venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by event partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the venue); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or any terms and conditions of the event partner(s).


5.3 Nothing in these Terms and Conditions seeks to exclude or limit our or the event partner(s)’ liability for death or personal injury caused by our or the event partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.




6.1 Cosmonauts or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.




7.1 Once you have booked tickets for a Cosmonauts event your name and email address will be held and processed for marketing purposes. From time to time, we will send you information about similar events and activities using the information you have provided and this information will be passed along to our sponsors. If you do not wish to receive any further information you should unsubscribe from any emails where indicated or alternatively contact Nickolai at